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Frequently Asked Questions

Privacy Policy

 

If you have other questions feel free to contact us.

By abbreviating our brand name from South of France Natural Body Care to SoF (pronounced S.O.F), we celebrate our existing collection while expanding well beyond the lifestyle of the south of France. Just as the modern American woman, we have NO LIMITS! The new brand name will continue to provide bright and experiential products in the same manner we always have. We want fragrance to be the stories of our life and act as a reminder; never forget to prioritize and make time for you, too.

We asked and you delivered. We listened to your needs, wants and “must haves” in body care – it was time to bring innovation and excitement to The South of France Natural Body Care, now SoF. 12 months ago, our team embarked on a journey, inspired by you, and our lives post-pandemic and the products we love, trust and that make our everyday lives better – even for a moment! Our mission is to spark uplifting moments with fragrance and high-quality personal care products for the modern American women — the hopeful ones looking for everyday moments to bring joy to their lives. After all, the modern woman is busy, and fragrance can be a unique and powerful experience.

SoF soaps have a shelf life of at least five years, if not longer. However, the fragrances in our products will begin to fade after approximately two years.

SoF hand and body creams have a shelf life of twenty-four months.

No, we are cruelty-free and have been certified by the Coalition Information on Cosmetics’ (CCIC) Leaping Bunny Program that no animal testing is used in any phase of product development by SoF Body Care, its laboratories, or suppliers.

SoF products are made in the USA with globally sourced materials.

Yes, our bottles are manufactured with a minimum of 30% post-consumer waste and is recyclable. Our cartons are fully recyclable. Our tubes are made with 56% recycled plastic and can be easily and efficiently recycled – let’s all do our part to reduce waste and pollution.

SATISFACTION GUARANTEED

We have a 100% satisfaction guaranteed policy and we stand behind every product we sell.

If you are not completely satisfied with your SoF Body Care Natural Body Care’s, PLEASE REACH OUT TO US and we will make it right.

Customer Care & Support
(859) 647-0777

Monday to Friday 8:30 am – 4:00 pm ET
Closed Major Holidays

SoF Body Care Satisfaction Guarantee Policy:

SoF Body Care stands behind every product we sell. If you are not completely satisfied with your purchase, we offer a 100% refund on all SoF Body Care products purchased within 60 days from a qualifying retailer.  If you are not satisfied, please follow the instructions below to submit for a refund.

Within 60 days of your purchase, send a letter or email with the following information to:

SoF Body Care
Attn: Returns
1820 Airport Exchange Boulevard,
Erlanger KY 41018

email: info@sofbodycare.com

  1. Include your Full Name, Address, Email address and a copy of your receipt from a qualifying retailer with your qualifying item circled.
  2. Include a brief explanation (15 words minimum) as to why you were unsatisfied so we can improve our products.
  3. Include the product itself or if sending by email, an image of the qualifying product and its lot number.

Your return will be processed within 30 days, and you will receive a refund of the purchase price of the product. Sales tax will not be refunded, and if a coupon is used, the amount of the coupon will be deducted from the purchase price, and the actual price paid before taxes will be refunded. SoF Body Care reserves the right to confirm the validity of all purchases, and fraudulent submissions will not be paid. Qualifying retailers do not include any third party web sites not authorized by SoF Body Care for the resale of SoF Body Care products.